Products
-
Dealing with difficult customers (ETN PD)
CourseActing as a customer service agent, it is important to understand how to handle difficult customers when they inevitably appear.
$50
-
Cyber Security PD
Course$45
-
Using Foundation Skills to Ensure Quality Training and Assessment - 10.23 (ETN)
CourseThis professional development module is designed to show trainers and assessors how to ensure quality training and assessment through the use of foundation skills.
$50
-
Basics of Infection Control - PD - 10.23
CourseThis online course will provide information on applying basic principles and practices of infection prevention and control.
$50
-
Workplace Diversity, Discrimination and Cultural Awareness (10.23ETN)
Course$45
-
Workplace Diversity, Discrimination & Cultural Awareness (LOL08.23)
CourseThis course covers the following objectives: Define diversity and inclusion and identify legislation. Identify the benefits of diversity. Identify techniques to foster diversity, inclusion and cultural sensitivity. Identify inappropriate behaviour.
$45