Course curriculum

    1. We Need to Talk

    2. Introduction

    1. Change Your Mindset

    2. Planning

    3. Beginning with the End in Mind

    4. Documentation, Booking and Reviewing

    1. Seek First to Understand

    2. Visual - Auditory - Kinaesthetic

    3. Don't Box People

    4. Seek First to Understand Conclusion

    5. Listen for Crumbs

    6. Then Seek to be Understood

    7. Non-verbal Communication

    8. Four Models for Difficult Conversations

    9. Checking They Understand

    1. The Follow Up

    2. Support Services

    3. References

About this course

  • $45.00
  • 18 lessons
  • 0.5 hours of video content