Course curriculum

  1. 1

    • Introduction to communication
  2. 2

    • The Shannon & Weaver Communication Framework

    • Active Listening

    • Knowing Your Audience

    • What Needs to be Communicated and by Who?

    • Methods of Communication
  3. 3

    • Legal Requirements

    • Codes of Conduct
  4. 4

    • Communication for Marketing

    • Email and Productivity

    • Email

    • Communication Styles
  5. 5

    • How Should I Communicate?

    • Presentation Skills: 7 tips

    • Power Point

    • Informal Presentations

    • Winning Your Auidence Over
  6. 6

    • Writing Instructions

    • Step By Step
  7. 7

    • Inclusive Communication

    • Providing Feedback

    • Giving Feedback - Think about it from their perspective

    • Negotiation and Problem Solving

    • Communication Challenges
  8. 8

    • Conclusion - Well Done!