Course curriculum

  1. 1
    • Introduction to communication

  2. 2
    • The Shannon & Weaver Communication Framework

    • Active Listening

    • Knowing Your Audience

    • What Needs to be Communicated and by Who?

    • Methods of Communication

  3. 3
    • Legal Requirements

    • Codes of Conduct

  4. 4
    • Communication for Marketing

    • Email and Productivity

    • Email

    • Communication Styles

  5. 5
    • How Should I Communicate?

    • Presentation Skills: 7 tips

    • Power Point

    • Informal Presentations

    • Winning Your Auidence Over

  6. 6
    • Writing Instructions

    • Step By Step

  7. 7
    • Inclusive Communication

    • Providing Feedback

    • Giving Feedback - Think about it from their perspective

    • Negotiation and Problem Solving

    • Communication Challenges

  8. 8
    • Conclusion - Well Done!