Course curriculum

    1. Welcome to SIRXCEG004

    2. Good vs bad customer service

    3. Being a role model

    4. Coaching

    1. Constructive feedback

    2. Techniques for seeking feedback

    3. Sourcing feedback

    4. Providing feedback

    1. Techniques for improving customer service standards

    2. Customer service procedures

    3. The commercial impact of quality customer service

    4. Positive and negative customer reviews

    1. Closeout

About this course

  • $50.00
  • 13 lessons
  • 0 hours of video content