Course curriculum

  1. 1
    • Welcome to SIRXCEG004

    • Good vs bad customer service

    • Being a role model

    • Coaching

  2. 2
    • Constructive feedback

    • Techniques for seeking feedback

    • Sourcing feedback

    • Providing feedback

  3. 3
    • Techniques for improving customer service standards

    • Customer service procedures

    • The commercial impact of quality customer service

    • Positive and negative customer reviews

  4. 4
    • Closeout