SIRXPDK001 - Advise on products and services
Learn how to find information on the products you're selling, how to consider what the customer truly needs, and how to give the information that your customers need to know.
Introduction
Identifying Sources of Information
Key Information
How to Find Information Interview
Key Information Interview
Other Aspects of Product Information
Other Aspects of Product Knowledge Interview
Legislation, Laws, Policies, Procedures
Clear Communication with Customers
Finding Answers and Consulting Colleagues
Comparing Products and Services
Complementary Products and Services
Team Digital Interview
Introduction to the Scenario
Team Digital Scenario
Continuous Learning